The way we build relationships moves people through this structured process of Awareness to Loyalty (if the process is working properly). Here is just one example:
Now, here's the dashboard of how we choose to manage our "pipeline" in our Gmail CRM add-on named Streak.
As you note, each is the same process. We move people through an evaluation process from initial exposure to creating a lifelong partnership. Each step is broken down into actionable "things-to-do".
In the beginning, we are creating Awareness by exposing people to our offer through varied means. In the end, we are creating Loyalty through our on-boarding process and putting a plan in place that is tailored to an individual's time and talents.
We track. We manage. We follow-up and are metrics-based. There is no guesswork. Input equals output. At the same time, we engender skills and ensure a solid foundation for people's success.
No wingin' it.
No comments:
Post a Comment